Though this isn't the mainfactor for you to distinguish a reliable website hosting supplier from a bad one or a reseller from an actual supplier, the option to call and consult with a live person is an indicator that you are not using the services of a one-person firm and that you will be able to reach someone every time you're looking for assistance. The phone support for hosting services may range from basic to experienced, so the problems which can be resolved through a call vary depending on the service provider. Usually, these issues are simpler and feature billing or first level tech issues because more complex tasks generally need a support ticket where both you and the administrators can follow what is going on with a given situation. Nonetheless, being able to call your provider will save you a lot of time and efforts for the countless small issues that will eventually appear when you manage your hosting account.

Phone Support in Website Hosting

We know that being able to communicate with a live representative is very important, for that reason we have three support lines globally (USA, UK and Australia) and you can reach us over the phone for 14 hours a day. In case you consider buying one of our website hosting, for example, you are able to phone us and find more about our solutions prior to ordering so as to ensure that we meet all the system requirements for your web sites. Following the order, you will be able to call us about all of the sales and billing difficulties you may have, or get any kind of general or basic technical info that you need. We've tried to find the optimal balance between phone and ticket support, so for solely technical issues you will have to use our ticketing system, that will make it easier to monitor the communication along with any new developments in the resolution of an issue.